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Bliss of Ignorance

Posted by Navin Harish - 2 Comments

Bliss of Ignorance

Usually a mail comes in the night which requires no immediate action from you but it can still nag you all night and the morning as well… till you reach office.

Usually you get this mail because the sender

  1. was working late
  2. works in a different time zone

Believe me, if there is a mail that requires your urgent and immediate attention, it was be followed by, if not preceded by a phone call.

2 Comments

All I had to do was ask for refund

Posted by Navin Harish - No Comments

One of the aspects of big corporation entering the market and killing off the small business is the faceless attitude. I prefer to buy from small retailers, someone who has a direct interest in the business because that is where you get the best service. Big corporations are usually staffed with zombies who have no interest in ensuring a good service and are least likely to go that extra mile to make a client happy. They are there to do the minimum that is expected out of them from the employee’s manual. “Sorry sir can’t help you with that.”

In a marketplace increasingly being populated by people who don’t give a fuck, it is very important to find ways where you are connected to your customers and are willing to resolve their problmes and I am happy to say Samsung has demonstrated that to me.

Last Saturday I got a cheque from Samsung after returning my faulty phone and while it is very easy to blame them for delaying it and not doing it till I reached a higher authority, I guess Samsung need to be congratulated for doing the right thing.

After delaying it for some time, I finally bought a phone in January. The phone I selected was Samsung Galaxy 3. Priced at INR12,000 it was a good phone. Running on Android, it had a lot of oomph. It was fun to download applications from the android market. Watching the sky, Google Goggles and a lot of other application.

One thing, however, remained an issue. The phone failed miserably at doing the most basic of the function a phone is supposed to perform - make and receive phone calls. After visiting the service center for a software upgrade and then a change of mother board , I decided to take the issue further up and see if I can get a new phone or a refund. I managed to find the contact details of a fairly senior person in the company and shared my discontent with him and he ensured that I got a refund.

Last Saturday I got a cheque from Samsung after returning my faulty phone and while it is very easy to blame them for delaying it and not doing it till I reached a higher authority, I feel Samsung need to be congratulated for doing the right thing.

So here is a message to the senior executive who responded to my complaint – Thank you very much sir. Your help is greatly appreciated. I don’t know if you would want to be named, that is why your name is not mentioned.

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